Returns, Exchanges & Refunds

RETURNS

You have 60 days from the day your shipment arrives to return any new, unused part for a full refund of the product price. After 60 days we cannot take it back.

To start a return, contact us for a return merchandise authorization (RMA) number. We cannot process a return that arrives without one.

Shipping is not refunded. You pay to send the part back, and the shipping you paid on the original order stays with us — unless the return is down to our error or the part is defective, in which case we cover both ways.

RESTOCKING AND CONDITION

We do not charge a restocking fee.

We cannot take back used parts — a return has to be new and unused. If a part comes back incomplete, we will refund a prorated amount where that is possible, based on what we can put back on the shelf.

WHAT WE CANNOT TAKE BACK

Custom made and custom ordered items are not returnable. If you are unsure whether something counts as custom, ask us before you order — we would rather answer the question than turn down the return.

MISSING PARTS

If your shipment turns up short, contact us within 5 days of delivery. We will send the missing pieces by the same shipping method you paid for on the original order, at no charge to you.

PACKING AND SENDING A RETURN

Include a copy of the RMA email in the box, write the RMA number clearly on the outside, and wrap the part well enough to survive the trip back. Use a service with tracking and insurance — USPS or FedEx — because until it reaches us it is still your part.

Ship returns to:

OrderTrailerParts.com
Attn: RETURNS
315 N Kit Ave
Caldwell, ID 83605

EXCHANGES

We do not do exchanges. Order the part you need now so it ships straight away, and send the original back for credit — that way you are not waiting on our end before your replacement moves.

REFUNDS

We will email you once your return is received and processed. Allow up to 14 business days from the day it reaches us for the credit to land back on the card you paid with.

Refunds cover the price of the part. Shipping is not refunded unless the return is our error or the part is defective.

A partial refund, or none at all, applies where a part comes back used, damaged, or missing pieces for reasons that are not our error, or where it arrives more than 60 days after delivery.

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