Returns, Exchanges & Refunds
Within 60 days of receipt of your shipment, you may return any new and unused item for a full product refund. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error. After 60 days we are not able to accept your return. To start your return, contact our customer service team HERE for a return merchandise number (RMA). Items returned within the 60 days never have a restocking fee unless the complete item is not returned or it has been used.
Custom made or custom ordered items are exempt from our return policy and are NOT returnable.
If your shipment arrives and is missing any parts, we are here to help. Contact us within 5 days of the receipt of the order and we will have the replacement items shipped to you using the same expedited shipping method you used for your original order.
When packaging and sending your return, simply include a copy of the return authorization email from our customer service team with your return, and wrap the package securely. For quicker processing, please clearly mark on the outside of your package the RMA. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail.
Ship returns to:
315 N Kit Ave.
Caldwell, ID. 83605
Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned, a credit will be issued for the returned items.
We will notify you via e-mail of your refund once we have received and processed the returned item. Please allow up to 14 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.
There are certain situations where only partial or no refunds are granted:
Any item not in its original condition, damaged or missing parts for reasons not due to our error.
Any item that is returned more than 60 days after delivery.